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Many of us start out working in customer service as a stepping stone to our next job, but it can be difficult to figure out how to climb that corporate ladder. A reader on Quora recently asked how they can transition from customer service to something more. An anonymous reader asked how they can move on from their customer service job and transition to something else that takes advantage of thei..

When it rains, it pours. At least, that’s the mindset we tend to get in when things start to go south. Oscar-winning director Pete Docter has a tip that can help make those rock-bottom moments less upsetting. Everyone has moments when they feel like nothing is going right, even award-winning directors. In the book Creativity, Inc., Docter explained his process of handling times like that to Pixa..

There’s no surer way to feel like you’ve made it as a professional person than to travel alone on the company dime. This means that your boss trusts you to spread your wings, leave the realm of the office to handle important business elsewhere, and do it all with class. Plus, you get all the perks of traveling to a new city without having to worry about footing the bill. But if you’re traveling ..

Social Security is already a hot-button issue, and recent changes have people really freaking out about it, which makes it tough to get past the outrage and just navigate the facts. Here’s what you should know about the changes. If you’re not familiar with how Social Security works, it’s okay—the program is complicated and frequently misunderstood, but the basics of taking benefits are simple to..

One way to think about work-life balance issues is with a concept known as The Four Burners Theory. Here’s how it was first explained to me: Imagine that your life is represented by a stove with four burners on it. Each burner symbolizes one major quadrant of your life. The first burner represents your family.The second burner is your friends.The third burner is your health.The fourth burner is ..

Productivity may be about getting things done, but it turns out that not doing things is just as important. On her blog, Jocelyn K. Glei talks about the importance of a “stop-doing list.” In this age of multitasking, it can be easy to focus on all the things you should be doing, and forget about the things you should be saying “no” to. Everyone’s “stop-doing list” is most likely a little differe..

There’s an idea that parallel universes exist simultaneously, and every possible outcome of every event in history is happening within them. If this is right, then somewhere in time and space, Dez Bryant made that catch, baby Donald Trump died of SIDS, 9/11 wasn’t an inside job and Rougned Odor still punched the shit out of Jose Bautista, but this time they were bipedal saber-toothed tigers. Ste..

Trying too hard to be happy is a one-way ticket to disappointment. The trick is to focus on what makes you unhappy and work from there. According to Randy J. Paterson, Ph.d., author of How to Be Miserable: 40 Strategies You Already Use, you can’t become a happier person if you don’t know what causes you misery in the first place. Paterson explains to David Marchese at Science of Us: If you reali..